Privacy Policy

1. Scope

This Privacy Policy applies to ZelmX websites, mobile applications, product demos, business inquiries, and related digital services that link to this page.

If a separate written enterprise agreement or jurisdiction-specific notice applies to a particular service, that document will control to the extent of any conflict.

For legal and operational purposes, the developer entity for the service is Svame.

2. Information we collect

We collect information you choose to provide directly and technical information generated through your use of the service.

• Contact information, such as your name, email address, company, and the contents of messages you send to us.
• Account, preference, or profile information if you create an account or submit data for personalized features.
• Usage and device information, such as browser type, device identifiers, IP address, pages visited, referring links, and interaction events.
• Cookies and similar technologies used to keep the site functional, measure performance, and improve the user experience.

3. How we use information

• Provide, operate, maintain, and improve the website, applications, and related services.
• Respond to inquiries, provide support, and manage business communications.
• Personalize language, content, and service experiences where appropriate.
• Detect, prevent, and investigate fraud, abuse, security issues, and other harmful activity.
• Comply with legal obligations, enforce our terms, and protect our rights, users, and partners.

4. Legal bases and processing principles

Where applicable, we process personal data when necessary to provide requested services, fulfill legal obligations, protect security, or pursue legitimate business interests in a way that does not override your rights.

Where consent is required by applicable law, we will rely on consent and you may withdraw it subject to legal or technical limitations.

5. Sharing of information

We do not sell personal information. We may share information only in limited circumstances necessary to operate our services and protect users.

• Service providers and infrastructure partners that host, secure, analyze, or support the service on our behalf.
• Professional advisers, auditors, or acquirers where reasonably necessary for legitimate business operations.
• Regulators, law enforcement, or other parties when required by law or when necessary to prevent harm, fraud, or misuse.

6. International transfers

Because ZelmX serves a global audience, information may be processed in countries other than the one where you are located.

When required, we use appropriate contractual, organizational, and technical safeguards for cross-border data transfers.

7. Data retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, security, dispute resolution, recordkeeping, and legal compliance.

Retention periods may vary depending on the type of information and the nature of the relationship.

8. Security

We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, or alteration.

No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

9. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or export certain personal information.

• You may request access to or correction of information we hold about you.
• You may request deletion of certain information, subject to legal and operational requirements.
• You may manage cookies through your browser settings and, where applicable, site-level controls.
• You may opt out of non-essential marketing communications by following the unsubscribe instructions in those messages.

10. Children’s privacy

Our services are not directed to children under the age required by applicable law to independently consent to data processing.

If you believe a child has provided personal information to us without appropriate authorization, contact us so we can review and address the situation.

11. Changes to this policy

We may update this Privacy Policy from time to time. When material changes are made, we will update the effective date and may provide additional notice where appropriate.

12. Contact

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected].